A naturally grown and outdated system was difficult and intransparent to use. This resulted in:

• Growing problems in maintainability and innovation
• Extended searches for tangible customer information in different systems
• Insufficient backup capabilities

These issues caused rising problems in customer service and sales.

Many different pain points could not be solved in an acceptable time and with understandable effort:

•  Inability to consistently track contract change requests was a core issue
• Self-made customer management solution with partially integrated ERP functionality had to be migrated
• Complex contract management and billing processes needed to be migrated and optimized and automated if possible